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Merchant Center Misrepresentation: Merchant Center suspension help from Ad Restore, shown as a shopping bag with a flag

Merchant Center Misrepresentation

Merchant Center account suspended for Misrepresentation? We audit your website, business information and store policies against Google’s policy, list the fixes, then prepare and submit your review request. Buy online or start with a free 45-minute Google Meet consultation. Up to 2 review requests and 14 days of post-reinstatement support included. £800. Independent of Google.

£800

If your account isn’t reinstated after up to 2 review requests, you get a 50% refund. Call 07777 148453

Prefer to talk first? Call 07777 148453 · Mon–Fri, 9:00–18:00 UK time

Prices in GBP. No VAT is added: Ad Restore Ltd is not VAT registered. If we review your case and can’t take it on, you get a full refund. Ad Restore Ltd is independent of Google and not affiliated with or endorsed by it. Refund conditions.

Secure
payment

No
passwords

Independent
of Google

Who this is for

Your Google Merchant Center account was suspended for Misrepresentation.

Google’s Merchant Center policy says: “we’ll suspend your Merchant Center account upon detection and without prior warning”. The policy has four sections: Unacceptable business practices, Misleading or unrealistic offers, Omission of relevant information, and Unavailable offers.

This service isn’t for a linked account suspension where the blocker is a suspended Google Ads account (see our Google Ads services instead), feed or data-quality disapprovals, counterfeit goods, or stores that can’t show a real business behind them.

What’s included

  • Free 45-minute consultation on Google Meet
  • A review of your store against Google’s Misrepresentation rules
  • A written list of the fixes to your website, policies and business details
  • Your review request prepared and submitted, up to 2 review requests (Google can apply a cool-down after the second)
  • 14 days of support once your account is reinstated

We check your business identity, contact details, returns and refund policy, pricing and checkout, and your offers. If Merchant Center asks for identity or business verification, we guide you through it. You add us as a user from your own Merchant Center settings, so no passwords are needed.

Why the number of review requests matters

Google says: “If your issues aren’t resolved by the second review attempt, a one-week cool down period may begin.” And: “Google support can’t bypass or shorten the cool down period.” That’s why our service includes up to 2 review requests, and each one only goes in once the fixes are done.

Don’t delete the account and start again

Google says: “It’s not recommended to delete your suspended account and create a new one for the same business.”

How it works

  1. Buy online, or book a free consultation first if you’d rather talk it through.
  2. We check every case within 1 working day before work starts, including whether a linked Google Ads suspension is the real blocker. If we can’t take it on, you get a full refund.
  3. We meet on Google Meet for up to 45 minutes, and you add us as a user from your own Merchant Center settings. We never ask for your password.
  4. We review your store and send you a written list of fixes.
  5. Once the fixes are live, we prepare and submit your review request, up to 2 review requests.
  6. We keep you updated by email or phone until Google decides.
  7. Once your account is reinstated, 14 days of post-reinstatement support is included.

Timing

We’ll tell you how long preparation should take once we’ve seen your store. After we submit, the timing is Google’s.

Price and refunds

£800, paid up front. Prices are in GBP and no VAT is added (Ad Restore Ltd is not VAT registered).

  • If we review your case and can’t take it on, you get a full refund.
  • If your account isn’t reinstated after up to 2 review requests, you get a 50% refund.

“Not reinstated” means Google rejects the last review request included in your service, or we tell you in writing that another request has no realistic chance. There’s no refund if, for example, you submit your own review requests or open a new Merchant Center account during the case, or hold back information we asked for. The full conditions are in our refund policy and terms.

Questions

Do I need to give you my password?

No. You add us as a user from your Merchant Center settings and can remove us at any time.

Are you part of Google?

No. Ad Restore Ltd is independent of Google and not affiliated with or endorsed by it.

Related guides

Ad Restore Ltd is independent of Google and not affiliated with or endorsed by it.

Google reviews

Reviews of Ad Restore Ltd from our Google Business Profile.

Reviews 5.0 (4 reviews)
Małgorzata Górska Małgorzata Górska a year ago

This guy is the real deal. Google bots suspended my ads account with no warning through some silly automated system. All my company advertising was on stopped and I panicked. After 3 days of freaking out and many unsuccessful appeals with Google, I contacted Ad Restore and they managed to sort it in only 3 days. The communication was very professional. All above board. We had an initial videocall. I could see that Gianluca was a real person and based in the UK. He is an industry expert in exactly what his company promises. The price for getting this fixed so quickly was worth it to my business. Nothing good or useful is cheap. You get what you pay for, and he delivered admirably. Off the back of this relationship I will be using them for other advertising based services.

Bethany Byrne Bethany Byrne a year ago

After almost 2 years of going back and forth with Google trying everything I could to get my Ads account reinstated—with no success—I finally decided to seek professional help. I came across Ad Restore, and taking that leap of faith turned out to be the best decision I’ve made for my business in a while. From the very beginning Gianluca, was incredibly friendly, helpful, and quick to respond. I’ll be honest, giving someone access to your Google account is nerve-racking, but Gianluca's professionalism and transparency immediately put my mind at ease. He had my account back up and running in under 2 weeks, which was nothing short of amazing considering how long I’d been stuck. His service didn’t just stop at fixing the issue either—he’s continued to provide support and guidance making sure my first ad/campaign post recovery had no issues, and just generally going above and beyond. And all of this at a very reasonable price. I honestly can’t thank or recommend Gianluca and Ad Restore enough. If you're struggling with your Google Ads account, don’t waste another minute—Gianluca is your guy.

Aline Galvão Aline Galvão a year ago

I had tried many alternatives before I did the consultancy with this company and Gianluca has given me and advise that was never given before! He was so polite, knowledgeable and fair! Totally recommend this company!

Read all our reviews on Google

Before you buy

A registered UK company

Ad Restore Ltd is registered in Scotland, company number SC825525, with its registered office in Dumfries.

Fixed prices, clear refund terms

Each service has a fixed price shown before you pay. If we review your case and can’t take it on, you get a full refund.

A free consultation is included

Every service includes a free 45-minute consultation on Google Meet, and you can book one before you buy.

Not sure which notice you’ve received? Get in touch and we’ll point you to the right service.

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Call 07777 148453