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Contact Ad Restore for Google Ads Suspension Help
Tell us what happened to the account. Prefer to talk first? Call or email us. Not ready for either? Send us the wording of your notice and we’ll tell you what it is: free, and a person reads it.
Tell us about the account
What happens next
- A person reads your message. We don’t diagnose by email: the price, the scope and the next step come first, and the diagnosis is part of the service.
- We check your case and start work within 24 hours of payment (up to 48 hours at weekends), beginning with a full audit of your website and ad account. If we can’t take it on, you get a full refund.
- No passwords. If we work on your account it is through a manager link you approve in your own Google Ads.
Location
- Company
- Ad Restore Ltd, trading as AdRestore
- Registered
- In Scotland, Company No. SC825525
- Registered office
- 18 Bellevue Street, Dumfries DG1 3EJ, United Kingdom
- Phone
- 07777 148453
- support@adrestore.uk
- Hours
- Mon–Fri, 9:00–18:00 UK time
- Clients
- UK, US, Canada and Australia, with prices in GBP
Testimonials
“I had tried many alternatives before I did the consultancy with this company and Gianluca has given me and advise that was never given before! He was so polite, knowledgeable and fair! Totally recommend this company!”
Before you get in touch
How much does it cost to fix a Google Ads suspension?
Each service has a fixed price, paid up front: Suspicious Payment Activity £300, Advertiser Verification £300, Google Business Profile Reinstatement £300, Business Operations Verification £400, Circumventing Systems from £450, Unacceptable Business Practices from £500 and Merchant Center Misrepresentation from £800. Prices are in GBP and no VAT is added, because Ad Restore Ltd is not VAT registered. Unacceptable Business Practices, Circumventing Systems and Merchant Center Misrepresentation come in three tiers: Essential, Professional and Premium. Every service and every tier includes 14 days of post-reinstatement support. Optional add-ons from £149: verification help and an extra appeal.
How long does it take to get a Google Ads account reinstated?
Realistically anywhere from under a week to just under three weeks. Our quickest reinstatement came back inside twenty-four hours of the appeal being sent. Getting access to the account comes first, then Google takes one to five days to answer each appeal. A single appeal winning outright is uncommon; two is normal and three is rare.
Do you refund the fee if my account is not reinstated?
Yes, on conditions we set out before you pay. If we review your case and can’t take it on, you get a full refund. If your account isn’t reinstated after the included appeals, you get a 50% refund with Essential, or 100% with Professional and Premium, the tiers of Unacceptable Business Practices, Circumventing Systems and Merchant Center Misrepresentation. Suspicious Payment Activity: a 50% refund after up to 3 appeals, or after the last extra appeal you buy. For the verification services the 50% refund applies if you aren’t verified after up to 2 submissions (Google limits failed verification attempts), or after the last extra appeal you buy.
Do I have to give anyone my password?
No. We never hold your sign-in details. We handle the linking, and an admin on your account authorises it. Nothing is linked until they do. You keep ownership throughout and can unlink at any time.
See the full FAQ.