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Your account is suspended—To complete your appeal for Suspicious payments, verify your payment info
Google Ads account suspended for Suspicious Payment Activity? Let’s work on getting it reinstated.
Google says it can suspend your account, or limit how much it can spend, if anything strange or wrong is detected with your payments (opens in a new tab). Until then your ads stay off, and so do the leads they bring in. We match your payments profile, card and company records, prepare the documents Google asks for, then write and submit your appeal through our agency account. No passwords needed.
What a Suspicious Payment Activity suspension is costing you
A suspended account doesn’t pause quietly. From the moment the suspension lands, your ads are prohibited from serving and showing ads in all locations (opens in a new tab), and every day it stays that way costs you.
The enquiries and orders your ads brought in dry up the same day, and so does the revenue that came with them.
Your competitors keep bidding on the searches you used to win, and the leads and sales that were yours go to them.
Organic search is all you have left, and it can’t be switched on overnight to replace what your ads were bringing in.
Google says suspended accounts are in read-only mode (opens in a new tab), and you may not be able to access suspended accounts after an extended period (opens in a new tab).
Paused or suspended?
Google runs two different enforcements under this name. If the notification offers an Answer questions button, your ads are paused and Google asks you to “Answer a few questions about your payment history (opens in a new tab)” inside the account. No appeal is needed for that.
If the account is suspended, the way back is an appeal. Google says that before it processes one, you may be asked to verify your payment method within 30 days (opens in a new tab). The in-account wording advertisers report is the one at the top of this page.
What Google looks for
Google’s policy gives two examples of what isn’t allowed: using stolen credit card numbers to pay for Google Ads (opens in a new tab), and using someone else’s identity to apply for monthly invoicing terms (opens in a new tab).
Genuine businesses are more often caught by the signals Google lists next to them: suddenly using several new credit cards, having payments declined or chargebacks (opens in a new tab). A bank change, an expired card or billing moved from a director to the company can be enough.
Why rushed appeals make it worse
Google’s appeal tips for this policy ask you to give details about who owns the payment method listed on your account or explain any declined payments or chargebacks (opens in a new tab). An appeal about how much you’ve spent answers neither question.
Opening a new account while you wait turns a billing problem into a bigger one. Google’s appeal email says: “Accounts created while awaiting a decision will automatically be suspended.” And giving false details during verification is itself a Circumventing Systems breach, so the documents have to be genuine.
Our 5-step Suspicious Payment Activity appeal process
We do the work. You don’t have to write the appeal, hand over a password or guess what Google wants to see.
- About 5 days usually, from the start of your case to your appeal being submitted
- About 3 days if your documents are already in place
- In-depth written audit
An in-depth audit of your case, sent to you in writing, by email or however you prefer. We read the notice with you, check whether it’s a pause or a suspension, and tell you honestly whether an appeal is the right route.
- Payments check
We match your payments profile, card holder, billing address and registered company, and look at each declined payment or chargeback behind the flag.
- Your written fix list
You get a written list of what to correct first, such as the legal name on the payments profile, so every record tells the same story.
- Verification and the appeal
If Google asks you to verify your payment method, we prepare the documents with you. Then we write your appeal and submit it through our agency account. No passwords needed.
- Up to 3 appeals, then 14 days of support
If Google rejects an appeal, we tell you honestly whether another has a realistic chance before anything else is sent. Once your account is reinstated, 14 days of post-reinstatement support is included.
Once the appeal is in, the review is Google’s and its timing is Google’s. In your account, Google says: “The review usually takes 1-3 business days, but may take longer.”
Why Ad Restore for your payments appeal
You speak to a specialist from the first call. The person explaining your case is the person who has looked at your business.
The notice names the policy, not the payment. We go through your payments profile, the cards used, any declines and chargebacks, and your company records before anything is sent to Google.
If the card on the account isn’t one the business owns or can show it may use, or a chargeback you raised against Google won’t be withdrawn, we tell you on the free call.
We connect through our agency (manager) account. Google asks you to confirm the link, you keep ownership, and you can remove our access at any time. How it works.
We have no special channel into Google’s review process: we use the same appeal and verification routes open to every advertiser, and the decision is always Google’s.
Ad Restore Ltd is registered in Scotland (company no. SC825525). We help business owners in the UK, the US, Canada and Australia, with prices in GBP.
Real reviews and real reinstatement emails
No stock photos and no invented testimonials. Our reviews are on Google, and the emails are reinstatement emails from accounts we’ve worked on, with client details masked.
“This guy is the real deal. Google bots suspended my ads account with no warning through some silly automated system. […] We had an initial videocall. I could see that Gianluca was a real person and based in the UK. He is an industry expert in exactly what his company promises.”
“I’ll be honest, giving someone access to your Google account is nerve-racking, but Gianluca’s professionalism and transparency immediately put my mind at ease. He had my account back up and running in under 2 weeks, which was nothing short of amazing considering how long I’d been stuck.”
Reinstatement emails, client details masked
Suspicious Payments: appeal successful
Suspicious Payments: account reactivated
Account reactivatedThe Suspicious Payments emails come first. Customer IDs are cut to the last four digits. Select an email to see it in full. The full reinstatement record
Suspicious Payment Activity suspension questions
Is my account paused or suspended?
Read what the notification offers you. An Answer questions button means a pause: Google asks you to “Answer a few questions about your payment history (opens in a new tab)”, and says you’ll get a decision about the pause within 5 business days (opens in a new tab), or within 2 business days (opens in a new tab) after you submit a card code. An appeal link, or a prompt to verify your payment info to complete an appeal, means a suspension. Our guide to suspicious payment activity suspensions explains both.
What documents does Google ask for?
It depends on your country and account type. For UK organisations, Google’s document page lists a certificate of incorporation (opens in a new tab), a VAT registration certificate or a certificate of registration of charity, plus government-issued photo ID for an authorised representative, such as a passport or driving licence. The details must match your payments profile. After you submit documents, Google says verification may take a few days (opens in a new tab). See what documents Google wants for an appeal.
Do I have to give you my Google Ads password?
No. We never ask for sign-in details. We handle the linking, and an admin on your account authorises it. Nothing is linked until they do, and you can remove the link at any time. Read how we help without your password.
How long does it take?
Usually about 5 days from the start of your case to your appeal being submitted, or about 3 if your documents are already in place. Then the timing is Google’s. In your account, Google says: “The review usually takes 1-3 business days, but may take longer.” Nobody can speed up Google’s review.
Can I open a new Google Ads account while I wait?
No. Google’s appeal email says: “Accounts created while awaiting a decision will automatically be suspended.” Its suspensions overview adds that any new accounts that the advertiser tries to create may also be suspended (opens in a new tab). Our guide to new accounts after a suspension explains why.
How much does it cost, and what if the account isn’t reinstated?
£300, a fixed price paid up front. You can buy online and pay by card at checkout, or book the free consultation first and pay by a secure payment link afterwards. Prices are in GBP, with no VAT added.
- If your account isn’t reinstated after up to 3 appeals, you get a 50% refund.
- If we review your case and can’t take it on, you get a full refund.
14 days of post-reinstatement support is included in the price. The conditions are in our refund policy. Nobody can promise reinstatement, because that decision is Google’s.
Are you part of Google?
No. Ad Restore Ltd is an independent UK company, not affiliated with or endorsed by Google. We have no special channel into Google’s review process: we use the same appeal and verification routes open to every advertiser, and the decision is always Google’s.
Read our guides
Policy guideGoogle Ads account suspended for Suspicious payments: how to verify and appeal
ReactivationHow to reactivate a Google Ads account
DocumentsWhat documents does Google want for a suspension appeal?
New accountsCan you open a new Google Ads account after a suspension?
Honest limitsWhen a Google Ads suspension can’t be fixed
PricesPrices and refunds for Google Ads suspension help
Every day your account stays suspended, those leads go to your competitors.
Find out whether yours can be reinstated, and what it would take. Start now, or call and talk it through first.