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Book a free Google Ads suspension consultation
A free, no-obligation 45-minute call with a specialist, on Google Meet or by phone.
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None of these times work?
Leave your number and we’ll call you.
Rather we contacted you? Use the contact form and choose phone or email.
What happens on the call
- We look at what could have triggered the suspension.
- We walk through your website, account set-up and business.
- You get an honest view of whether the account can realistically be reinstated.
- If we can help, we send you a secure payment link after the call.
Have your Google Ads customer ID, website address, the suspension email and any previous appeal to hand.
Testimonials
“This guy is the real deal. Google bots suspended my ads account with no warning through some silly automated system. […] We had an initial videocall. I could see that Gianluca was a real person and based in the UK. He is an industry expert in exactly what his company promises.”
Before you talk to us
Do you refund the fee if my account is not reinstated?
Yes, on conditions we set out before you pay. If we review your case and can’t take it on, you get a full refund. If your account isn’t reinstated after the included appeals, you get a 50% refund with Essential, or 100% with Professional and Premium. Essential includes 1 appeal, Professional up to 3 and Premium up to 5; on Merchant Center, 1 review request with Essential and up to 2 with Professional and Premium. Suspicious Payment Activity has a 50% refund after up to 3 appeals, or after the last extra appeal you buy. For the verification services the 50% refund applies if you aren’t verified after up to 2 submissions (Google limits failed verification attempts), or after the last extra appeal you buy. If you end the agreement after we’ve started work, the refund is 50%, whichever tier you chose.
Some things cancel the refund, for example creating new accounts or submitting your own appeals during the case, or holding back information we asked for. Reinstatement is Google’s decision and nobody can promise it, which is why the refund exists.
Do I have to give anyone my password to appeal a Google Ads suspension?
No. We never hold your sign-in details. We handle the linking, and an admin on your account authorises it.
Nothing is linked until they do. You keep ownership throughout and can unlink at any time. Google’s own security guidance for advertisers says not to share logins.
Can a Google Ads account be suspended again after reinstatement?
Yes. That’s why every service includes 14 days of post-reinstatement support. After reinstatement we stay linked for 14 days and deal with any new disapprovals or policy flags straight away. The 14 days start the day Google’s reinstatement email arrives, and Google’s notices come to us through the manager account link.
Day 1 you get stability guidance. Day 3 we audit for disapproved ads and flagged keywords. Day 7 we watch for new policy flags and limited serving. Day 14 the window closes. It’s included in the price, with nothing extra to pay.
Why did my Google Ads appeal get rejected?
Most rejected appeals were filled in rather than built: a short assertion of innocence, no changes to the account, and no engagement with the specific policy at issue. An appeal saying you have done nothing wrong gives a reviewer no fact to check.
The rejection names the policy but not the section of it, so most people appeal against the wrong thing. Repeat submissions risk automated rejection, and for a disapproved ad Google limits each ad to three appeals.
What documents does Google want for a suspension appeal?
Narrower than most people expect: proof of who you are, proof that the business exists, and proof that you control what you advertise.
In practice that means government-issued photo identification for an authorised representative, business registration records, evidence tying the company to its trading address, and domain ownership. Every detail must match the account, and Google rules out screenshots and photocopies.
Can a Google Ads suspension be permanent?
Yes. A small number genuinely cannot be fixed, and you deserve to hear which before you pay anyone anything. A suspension is effectively unrecoverable when the facts of the account cannot be made to correlate.
That includes no longer controlling a domain still sitting in the account, advertising another company’s products with no contractual agreement, or documentation that cannot come from the person who owns the account. We do not work in gambling, or in pornography and sexual content. If your case carries a fatal flaw, we name it at the free consultation rather than bill you to discover it.
More in the full FAQ, or see services and prices.