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Google Ads suspension experts based in ScotlandMon–Fri, 9:00–18:00 UK time 07777 148453
Talk to us

Request a callback

So the call is useful, we ask for your case details and screenshots first. Once they’re in, a specialist calls you back during Mon–Fri, 9:00–18:00 UK time.

No passwords, ever. We never ask for your Google Ads password. Never send passwords or full card numbers.

Start the form Rather email? Write to support@adrestore.uk.

Your case

Takes about 5 minutes
About you
Or your trading name.
We send the private upload link here.
With the country code if you’re outside the UK.
We call during Mon–Fri, 9:00–18:00 UK time.
The accounts
One per line: every website the accounts advertise.
One per line. Top right of each Google Ads account.
One per line, if Merchant Center is involved.
Is it an agency or manager (MCC) account?
A number: 1 if it’s one.
What happened
What is the issue?
Choose every one that applies.
Which policy does Google name?
As it appears in the notice. Choose every one that applies, or “Not sure”.
Your best count is fine.
Roughly when, and Google’s reply in its own words if you have it.
On the website, the business details, who runs or pays for the accounts.
Next, we email you a private link for your screenshots. Once they’re in, we call you back.
FAQ

Questions about callbacks

Why do you ask for details before calling?

So the call is useful. The specialist who calls you has read your case details and Google’s emails first, so the call starts from your case, not from a list of questions.

When will you call?

Once your documents are in, during Mon–Fri, 9:00–18:00 UK time. If a time suits you better, say so in the form.

Do you need my Google Ads password?

No. We never ask for your password. Be wary of any service that asks for your Google Ads password: if they can’t get access to your account without it, they shouldn’t be doing the work.

Will you tell me what’s wrong on the call?

We don’t diagnose the case before you’ve agreed the work: reviewing it in depth is part of the work. A callback is not a promise of an outcome. Only Google decides whether an account is reinstated or verified.

What happens to my details and screenshots?

We use them to prepare for the call. A request and the documents sent with it are deleted 12 months after you send it, unless you become a client. The privacy policy has the details.

Rather email?

Email support@adrestore.uk with what has happened. We reply from that address.

Email us See services and prices

Only Google decides whether an account is reinstated.