Free Google Ads suspension check

Google’s notices are worded so alike that a disapproved ad, a policy warning, a paused account and a full suspension can look almost identical — and each one needs a different response. Send us the wording you can see and we’ll tell you which of them you’re looking at. It’s free, and a person reads it.

You don’t need an account with us, a card, or a phone call. Two boxes and an email address is the whole thing.

What you send is stored by Cloudflare and emailed to us so we can reply. We don’t sell it, we don’t add you to a mailing list, and it’s deleted after 24 months. See our privacy policy.

At a glance

• Free, and free of strings

  Nothing to pay, no card details, and no obligation to buy anything afterwards.

• A person, not a scanner

  We haven’t built a tool that reads your account. Someone here reads what you send and writes back.

• Normally one working day

  We work Mon–Fri, 9:00–18:00 UK time. Send it at the weekend and it will be Monday.

• The wording is what matters

  Exact words beat a summary. Your website address helps; your Google Ads password never does.

• Not a promise of reinstatement

  Only Google decides that, and some suspensions can’t be undone. We’ll say so if that’s what we think.

On this page7 sections

What the free check actually is

It is a person reading your notice and telling you what it is. That’s the whole of it. There is no scanner, no dashboard and no automated report: we haven’t built one, so we’re not going to pretend otherwise.

It helps because the hard part of a Google Ads suspension is usually the first step — working out which problem you actually have. The notification often names a policy without saying whether the account has been suspended, paused for verification, or simply had one ad disapproved, and the remedy is different for each. Our guide on why a Google Ads account stops serving goes through those states in detail.

What you get back

• Which notice it is, named the way Google names it, so you can search for it yourself.
• Whether it’s a suspension, a pause, a warning or a disapproval — because those four are not the same problem.
• What Google normally asks for next, with a link to Google’s own page rather than our summary of it.
• Which of our guides covers it, so you can do it yourself if you’d rather. Plenty of people do.
• Whether it’s something we could take on, and what that would cost. If we don’t think we can help, we’ll tell you that instead.

What to send us

• The wording. Copy it out of the email or the banner in your account. The exact sentence matters more than a description of it — two notices that read almost the same can mean very different things.
• Your website address, if the ads point at one. It’s optional, but it often explains the notice on its own.
• Whether you’ve already appealed, and what Google replied. A rejected appeal changes what’s worth doing next; see what to do when an appeal is rejected.
• Not your login. Please don’t send us passwords or two-factor codes. If we end up working together, we connect through a manager-account link that you approve and can remove.

What we can’t tell you from the wording alone

We can tell you what the notice is. We can’t see inside your account, so we can’t tell you exactly what triggered it — that usually takes a proper look at the site, the ads and the account history.

We also can’t tell you whether Google will reinstate you. Nobody outside Google can. Some suspensions genuinely can’t be undone, and we’d rather say so than sell you an appeal; when a suspension can’t be fixed is honest about which ones those are.

What happens after we reply

You decide. Plenty of people take the answer, follow the guide and appeal themselves, and that’s a perfectly good outcome. If you’d like us to handle it, our suspension services each have fixed prices and refund terms you see before you pay. If you’d rather talk it through first, call or book a consultation — but nothing happens automatically, and we won’t chase you.

Questions people ask

Is it really free?

Yes. There’s nothing to pay for the check, we don’t ask for card details, and you’re not signing up to anything. We do it because the people who most often need us can’t tell what their notice means — and because some of them turn out not to need us at all.

Do you need access to my Google Ads account?

No, and please don’t send us a password. The wording of the notice is enough for the check. If you later ask us to work on the account, we connect through a manager-account link that you approve and can remove at any time, so no passwords change hands.

How long does it take?

Normally one working day. We work Monday to Friday, 9:00–18:00 UK time, so anything sent over the weekend is answered on Monday. If it’s urgent, call 07777 148453 instead — that’s quicker than any form.

Will you ring me, or put me on a mailing list?

No. The form doesn’t ask for a phone number, and we reply to the email address you give us. We don’t add you to a newsletter and we don’t pass your details to anyone else. Our privacy policy sets out what we keep and for how long.

Can you tell me whether my account will be reinstated?

No — nobody outside Google can, and anyone who says otherwise is guessing. What we can tell you is which notice you’ve got, what Google normally asks for, and whether it’s one of the cases that in our experience tends not to come back.

What do you do with what I send?

It’s stored by Cloudflare and emailed to us so we can reply to you. We keep it for up to 24 months and then delete it, the same as any other enquiry. We don’t sell it and we don’t use it for advertising. Ask us and we’ll delete it sooner.